PRIVACY POLICY

01. Introduction

At AYM Agency ("we", "our", or "us"), we specialize in building digital authority and custom solutions for brands. We treat your personal data and business information with the highest standard of confidentiality and respect.

This Privacy Policy describes how we collect, store, utilize, and protect your information when you access our website, submit an inquiry, book a strategy consultation meeting, or interact with our services.

02. Information We Collect

We only collect information necessary to understand your project and provide our custom solutions:

• Contact Details: Your full name, email address, and phone number provided through our "Book a Meeting" form or direct inquiries.
• Project & Problem Information: Detailed descriptions of the challenges, bottlenecks, goals, and technical requirements you submit to us ("We build custom solutions to your problem").
• Scheduling Preferences: Preferred dates and time slots chosen for your strategy sessions.
• Technical Data: Standard anonymized analytical information such as browser type, operating system, and timestamp of request to ensure site security and functionality.

03. How We Use Your Information

We use the data collected strictly for direct client service and business communication:

• To review your problem brief and prepare tailored strategy roadmaps before our consultation call.
• To confirm, schedule, and execute your 1-on-1 strategy meetings via video call, email, or telephone.
• To communicate with you via email, direct messaging, or phone regarding quotes, design proposals, project status, and customer support.
• To prevent spam, protect the security of our platform, and maintain operational logs.

04. Data Storage & Security

Meeting inquiries and booking requests are stored securely in cloud database infrastructure hosted by Supabase with encrypted transport (HTTPS/TLS) and strict Row-Level Security (RLS) policies.

Access to the administrative portal is guarded with authentication credentials, and only authorized agency personnel can access client lead details.

05. Third-Party Services

We work with trusted industry providers to deliver seamless performance:

• Supabase Inc.: Cloud database infrastructure for storing consultation and meeting requests.
• Meta Platforms (Instagram): Direct client communications and creative updates.
• Google Fonts: Web fonts for optimal typography and visual presentation.
• Unsplash: High-resolution editorial photography.

06. Your Rights & Data Erasure

You maintain full control over the personal information you entrust to us. At any time, you have the right to:

• Request a copy of the personal details and notes we have on record for your inquiries.
• Request corrections or updates to your contact details.
• Request permanent deletion of your meeting records and project submissions from our database.

To exercise any of these rights, simply message us on Instagram or contact us using the details below, and our team will process your request promptly.

07. Contact Us

For any privacy inquiries, data removal requests, or questions regarding our practices, please reach out directly:

AYM Agency
Instagram: @aemmar._.khan
Location: Maharashtra, India